Park Trek Walking Holidays would like to thank you for the opportunity to share and experience some incredible destinations with us – you’re in for a treat!
With the 2022 Peak Season upon us, we sincerely thank you for supporting the tourism industry as we recover from the COVID-19 Pandemic. It’s been a challenging time for all of us, and we all cannot wait to get back out there and experience Australia’s untouched beauty with you. Strap on those hiking boots- let’s go!
As an industry we continue to navigate ongoing uncertainty, changing rules and regulations related to travel, as well as an industry wide skill shortage. In that context, we wanted to share with you Park Trek’s COVID-19 Policy and the additional measures we are taking to keep our customers, our staff and our community safe as we start to recover.
As we head into peak season, we are back to business, and we cannot wait to make amazing memories with you.
- Effective from 15 th December 2021, all travelers over the age of 16 are required to provide proof of current FULL Double Dose COVID-19 vaccination, with the final dose administered no later than 2 weeks prior to tour departure. Vaccination age requirements may vary from state to state across Australia, and we encourage you to check relevant government websites for appropriate COVID- 19 guidance and advice.
- As we look to the future, Park Trek may request you to provide proof of booster shots in line with government mandates on travel.
- Park Trek only recognise Australian Government approved vaccinations – please refer to the approved list Approved COVID-19 vaccines | Australian Government Department of Health.
- All travelers are required to provide their COVID-19 digital certificates to Park Trek no later than 7 days prior to the trek commencement. In sharing your digital certificate with Park Trek, you understand and acknowledge that Park Trek may be required to share evidence of this certificate to our partner venues and service providers to effectively and safely deliver the operational aspects of your trek.
- It is the duty of travellers to check any requirements which need to be fulfilled before travel, including transiting. A helpful Link to prepare for travel can be found here: Coronavirus Travel Safety Information – Tourism Australia.
- Park Trek requests you always hold a digital and printed copy of your COVID-19 vaccination certificate whilst on tour, as you will be required to show proof of vaccination to enter venues in many states across Australia
- 7 days prior to departure Park Trek will send all upcoming tour customers a COVID-19 questionnaire. Please ensure this is completed and returned no later than 72 hours prior to the
commencement of your trek.
- As an added safety precaution, Park Trek asks that all guests ensure prior to trek departure that they have an adequate supply of face masks, hand sanitiser and ideally an approved rapid antigen COVID-19 test kit.
- Children under the age of 16 are currently exempt from vaccination requirements and may, in compliance with a state direction, or at the request of Park Trek Walking Holidays, be required to provide proof of a negative COVID-19 test result (from an approved testing authority) within 72 hours of travel. If persons under the age of 16 are vaccinated, we do require proof of vaccination and provisions of a copy of their digital COVID-19 vaccination certificate.
- Medical exemptions, issued by a qualified medical professional will be considered on case-by-case basis. In any case, travelers with valid medical exemptions must provide Park Trek with a negative COVID-19 test result (from an approved testing authority) taken 72hrs prior to your trek commencement date.
- Travelers with approved medical exemptions must also hold a printed copy of the relevant medical exemption at all times during the trek, as you will need to share evidence of this medical exemption with our partner venues and service providers.
- It is the duty of travelers to be aware and considerate of any additional government-imposed quarantine requirements for unvaccinated persons prior to or post tour.
Park Trek acknowledges a person’s rights to choose if the vaccination is for them. However, the safety of our customers, staff and communities and partners with whom we work is a priority for our business.
As such, Park Trek has a responsibility to our travelers, partner venue and service providers, indigenous communities, and our staff to ensure the health and safety of all when on tour. As a customer facing business where safety is a priority and after also having regard to government guidance and industry practice, after careful consideration it has been determined that we will not accept travelers on our trips who are unable to present an approved medical exemption or digital COVID-19 certificate for double dose vaccination.
If you are unable to join your trek as a result, any payments paid for your trek will not be refunded by Park Trek Walking Holidays, however we will consider transfer to a suitable alternate traveler. We strongly recommend you consider and take out suitable travel insurance prior to your trek to cover you for any booking risks including COVID-19 related. Our Terms and Conditions to apply, and can be found here: About | Park Trek
It is the responsibility of all of us to ensure the safety and wellbeing of each other, and we would like to assure you that all customer and people facing Park Trek Walking Holidays staff are in most cases fully vaccinated. In exceptional circumstances, some guides may hold an approved medical exemption in which case they will be required to have a negative COVID-19 test result (from an approved testing authority) taken at least 72 hours or less prior to your tour commencement.
Park Trek continues to monitor closely local government health advice to ensure we continue to comply with state rules and regulations.
Any staff member who shows symptoms will be requested not to attend the workplace or deliver your trek until they have undergone and received a negative COVID-19 test result, at which time they will be permitted to return to work.
All Park Trek Staff are trained in our COVID-19 operational response plan, which will continue to evolve as circumstances and our communities’ understanding of COVID-19 risks improves.
COVID-19 is highly contagious, and there is a risk of exposure to all of us, anywhere people encounter one another in social settings. This risk cannot be removed entirely, and by joining our trek it is voluntarily assumed by you that you may encounter the virus.
However, please rest assured that Park Trek has robust operating protocols in place (which will continue to evolve) and remains vigilant to ensure the risk of exposure is reduced. These operating protocols include:
- Our guides will deliver a pre-departure COVID-19 safety briefing on the morning of your tour outlining trip protocols as well as guest and staff responsibilities to ensure everyone’s safety whilst on tour.
- Park Trek requires all passengers, guests, guides, and drivers to comply with wearing a mask when travelling in vehicles at all times to reduce the possible risk of COVID-19 transmission in enclosed spaces.
- Your Park Trek Guides will temperature check all attendees each morning of the tour, and hand sanitizer and masks will be available.
- Safe distancing practices will be maintained throughout your tour wherever practicable.
Symptomatic Person/s on tour:
– In the event of a symptomatic person or staff member on tour, for the safety and wellbeing of the group our guides will ensure safe distancing practices and request masks to be worn by all attendees and the symptomatic person will be rapid antigen tested and await a result. If testing negative, our itinerary will continue as scheduled with additional safety precautions as directed by your guides.
– In the event of a confirmed or suspected (i.e. after a rapid antigen test) COVID-19 case on tour, for the safety and wellbeing of the group and our community Park Trek will terminate the activities for the day and request the entire group to immediately self-isolate to reduce the risk of potential spread of the virus.
Your tour guides will notify the 24/7 COVID-19 Response Team immediately and liaise with local medical authorities for approval to proceed with the trek, or other guidance. In liaising with the local health authority, if you are required to be evacuated from the trip this is incurred at their own expense.
Park Trek Management will seek to determine a reasonably practicable way to connect an evacuated person to the closest point of accessible transport, though we reserve the right to revoke this offer in consideration with the location destination. We strongly recommend you consider this risk and the availability of travel insurance to cover you for such risks prior to your trek commencement.
- Park Trek seeks to ensures your safety with a minimum of 2 guides per trek. If a guide is confirmed with COVID-19 symptoms they will be evacuated from the trip, and in the event a replacement guide cannot be secured for the group your trek may be amended or terminated. The safety and wellbeing of guests and staff are of paramount importance to Park Trek and we will do all things reasonable and practicable to minimise those risks. Park Trek will make every effort to ensure you have a great time on tour, however we reserve the right to amend your itinerary after the trek has commenced to deal with unforeseen events or circumstances. For instance, we may vary some of your walk to include lower-risk activities suitable for a solo guide to deliver until a replacement guide can be sourced. This may include local attractions, light walking terrain, distilleries, zoo’s etc.
Travel insurance providers’ policies do vary, and we strongly recommend you check with your individual insurer for more information around your policy cover for certain unforeseen circumstances such as COVID-19.
- We have increased our safety measures, identifying opportunities to reduce risk and to help manage COVID-19 risks on trips operated by us. All guides and team members have been trained on these actions which include field protocols, pre-tour and on-tour screening and rapid antigen testing.
- Ongoing development and review of health and hygiene protocols, including thorough cleaning schedules for all high touch surfaces, gear and group equipment, and increased passenger screening process to identify high risk passengers.
- Completed COVID-19 Safety Plans for all states in which we operate treks.
Park Trek work closely with key partners on select number of itineraries (e.g. The Bibbulmun Track, Flinders Ranges Camels) and we recognise and acknowledge those partners may have operational practices related to COVID-19 that may vary from Park Trek’s.
Please consult our team if you require more information or we may be of any assistance.