10 – TRAVEL INSURANCE
Park Trek strongly recommends that guests take out suitable travel insurance before or at the time of making any deposit or other final payments. When selecting a travel insurance product, please ensure it covers against, at a minimum, any loss associated with personal accidents or injury, medical expenses, emergency repatriation and personal liability, cancellation for any reason including illness, bereavement, delayed flights, lost luggage and personal effects and events of Force Majeure.
11 – INDEMNITY AND WAIVER OF LIABLITY
All guests must sign and return an electronic or paper indemnity form prior to arrival or on the morning prior to departure of the trip. This form indemnifies the Company, its officers, directors, employees, servants, agents or consultants or any of them from and against all costs, claims, actions, demands and liability whatsoever and howsoever arising from or in any way connected with the trip (including any transportation to or from the area in which the trip occurs) including such costs, claims, actions, demands or statutory duty or otherwise on the part of the Company, or any of its officers, directors, employees, servants, agents or consultants, and including any liability in respect of or related to your death, personal injury or loss of or damage to any property owned or possessed by you, but excluding any liability in respect of which the Motor Accidents Insurance Board (as applicable) is bound to indemnify the Company, its officers, directors, employees, servants, agents or consultants pursuant to the Motor Accidents (Liabilities and Compensation) Act 1973 of Tasmania (or any equivalent legislation applicable in any other state or territory). By signing the indemnity form, you will also give the Company various acknowledgements including confirmation that you have been informed of the most appropriate form of footwear for the trip you are undertaking, and that travel insurance has been recommended to you by Park Trek. Please note on some tours we engage third party providers to undertake certain activities, in which case those third-party providers may also require our guests to sign a further indemnity prior to undertaking the relevant activity.
12 – EVACUATIONS
In rare circumstances, due to injury or unforeseen illness, we may need to evacuate you from a remote part of the trip. Where an evacuation is deemed necessary by the Company, the full cost of evacuation will be borne by the guest, including but not limited to helicopter costs, any associated staff wages and ground transportation costs. As Australian legislation may in some circumstances prohibit domestic travel insurance providing any financial reimbursement for ambulance or air ambulance services, we strongly recommend guests:
- take out specific ambulance cover through their health insurance provider; and
- take out travel insurance to cover (amongst other things) the costs associated with evacuation.
13 – FOOTWEAR AND ATTIRE
On all trips guests are required (at a minimum) to wear supportive walking shoes or hiking boots with firm treaded soles. New boots should be worn in prior to the commencement of the trip. Waterproof or water-resistant boots are recommended. It is otherwise your responsibility to bring suitable clothing for your trip and our suggested packing lists will help in this regard. These recommendations are made in the interests of your safety and giving you the best chance to have the most enjoyable experience possible. Arriving on the day of departure for any trip with inappropriate footwear or attire may result in forfeiting your trip without refund. If you are unsure whether your footwear and attire is suitable for your intended trip, please contact our reservations team for further advice.
14 – HEALTH AND FITNESS REQUIREMENTS
Your safety is our first priority. It is your responsibility to carefully read the Park Trek trip notes and supporting information on our website and ensure you have adequate fitness for the proposed trip. You must be fit enough to walk several days in a row, and several hours per day. The routes our walks take could include rough and uneven tracks, sand, wading through rivers or creeks. challenging ascents and descents, heavy rain, strong winds, and high or low temperatures. Some training and preparation work is generally required prior to departure. The more physically prepared you are the more you will enjoy your trip. We are of course happy to discuss your suitability for our trips over the phone.
15 – PRE-TRIP INFORMATION, MEDICAL FORMS AND DOCTORS’ CERTIFICATES
To ensure maximum safety, comfort and enjoyment on your trip, guests must return to the Park Trek reservations team not later than 30 days prior to your trip’s scheduled departure date all required guest details and information. Guests with a pre-existing medical condition, including allergies, are required to disclose it (and any relevant medical action plans e.g. for asthma, anaphylaxis, epilepsy or diabetes) on their booking form and may be required to supply a doctor’s certificate or complete a confidential medical questionnaire. If you have any doubts or concerns or are 69 years of age or older, we recommend that you consult your General Practitioner (GP) before your trip to obtain a medical certificate confirming that you are in good physical condition and that there are no known ailments or pre-existing medical conditions likely to prevent you from completing your trip. Collecting this information assists us to ensure an enjoyable and trouble-free trip for all parties. A failure to provide the required information may result in a non-refundable cancellation of your trip. The Company reserves the right in its absolute discretion to refuse a guest from participating in a trip on medical or fitness grounds, or to require a medical clearance form signed by a GP to allow a guest to participate in a trip.
16 – DIETARY REQUIREMENTS AND ALLERGIES
Dietary requirements stating whether it is a food allergy, or a lifestyle, ethical or similar choice, must be clearly noted for all guests on the booking form. All allergies (food and non-food) must be listed on the booking form, stating the severity or grade (where known) of the allergy and whether you carry any medication or devices (e.g. EpiPens) for the allergy. You will be responsible for bringing sufficient medications and devices to treat your allergies if required. We will endeavour to cater to your needs and provide you with a good range of dietary options, but we do operate in remote locations which can be provisioned infrequently and can have limited options to meet specific dietary or allergy requirements. If your dietary requirements and allergies are not disclosed at least 30 days prior to the date of your departure we may be unable to cater to your needs. Should you need to cancel your trip because you have not disclosed dietary requirements or allergies in a timely manner, standard cancellation fees will apply (refer to clause 6 Cancellation by a Guest).
17 – GUIDE AND GUEST RESPONSIBILITIES
All our trips are group trips and guests need to be conscious of how their actions may impact others. Our guides are experienced and mature people who take their responsibilities seriously. They are responsible for all aspects of the trip including group safety, enjoyment and satisfactory operation of the trip. They have authority to do whatever is necessary to achieve these objectives, including not allowing you to participate in specific walks or other activities for the overall safety and/or interests of the group. You agree to abide with the guides’ decisions and directions.
It is your responsibility to behave sensibly on the trip and to not take risks. You should stay on marked trails or roads and take particular care to ensure you only use mobiles, cameras and other items when it is safe to do so. You acknowledge that you have the appropriate skills necessary to follow directions and you are responsible for your own conduct during the trip and agree to indemnify Park Trek against any consequent liabilities you may incur.
No guest should present for a tour if they are unwell, or have symptoms that may impact their ability to complete the walk safely having regard to their own interests and those of fellow guests and guides.
If upon pick up at our meeting location on day one you are displaying any symptoms of illness, our guides may make a determination as to whether you are fit and healthy, and appropriately equipped, to attend the tour.
Guides may choose to evacuate a guest off the tour if they have concerns about health or the ability of that guest to complete the walk safely having regard to their own interests and those of fellow guests and guides.
In the event of the need to evacuate a guest from a tour, our team will reasonably assist in organising this (after having regard among other things to the interests of fellow trekkers and guides), however you will be responsible for any additional costs associated with the evacuation.
Park Trek continues to follow government recommendations relating to COVID-19. It is however the duty of travellers to check requirements that must be fulfilled pre-travel or transiting.
18 – ENVIRONMENTAL SUSTAINABILITY AND CULTURAL RESPECT
Park Trek takes seriously its responsibilities for the groups we guide and the environmental and cultural landscapes within which we operate. We adhere to and implement minimal environmental impact approaches to every trip and ask for you to consider the cultural requests and values of certain areas. If you should experience Australian Indigenous art sites or cultural sites as part of your trip, we ask you to treat such sites with respect and to not reproduce or publish any media of these sites except with the express permission of the traditional owners themselves. You will generally be briefed about such responsibility’s pre-departure, however prior knowledge and awareness is helpful.